Returns & Exchanges
We want you to love your Knix as much as we do, but if for whatever reason you are not 100% satisfied, all eligible items can be returned within 30 days of receipt.
Please note, for hygiene reasons, all underwear is final sale and cannot be returned or exchanged.
Our bras are designed to mold to your unique shape and may fit tight at first, which is why we’ve got our unique 30 day wash-and-wear guarantee. Wear your bra to yoga, while running errands, or even to sleep in. Then, toss it in the washing machine and start again. If after 30 days you’re still not happy with the fit, let us know and we’ll initiate an exchange or return.
Bundles & Kits
Bras purchased in a bundle or kit are eligible for return or exchange as per our 30-day policy; underwear purchased in a bundle or kit is final sale.
Items ineligible for return:
- All underwear and accessories
- Items marked “final sale” or “Limited Edition”
- Free gifts or promotional items with retail value
- Original shipping fees and promotional discounts
- E-gift cards
- Returns received more than 30 days after delivery
- Damaged merchandise
- Items purchased from a third-party seller (Product purchased through a third party store or website must be returned through that retailer in accordance with their policies)
How do I initiate an exchange or return?
Just send us an email at firstname.lastname@example.org and we’ll be happy to assist!
If you would like to exchange an eligible item, we will issue an e-gift card for the amount you paid for the product. You can then use this credit to place a new order. Credit for an eligible return will be refunded back to your original form of payment within approximately 7-10 days.
We are unable to directly exchange one item for another; additionally, you will be responsible for the shipping costs of the new item purchased via gift card.
Will I be responsible for return shipping costs?
We’re happy to cover the return shipping cost if you are based in the USA or Canada, and the return is processed in accordance with our Returns Policy. All other shipping charges are the responsibility of the customer.