Returns & Exchanges – knixwear

Returns & Exchanges

WHAT IS THE RETURN POLICY?

We hope you love your Knix Wear products as much as we do, but if for whatever reason you are not 100% satisfied, you can return all eligible items, up to 30 days from the date you received your item. We will even cover your shipping costs to return the item to us within Canada and the USA.

Please note, for hygiene reasons, all underwear and accessories are final sale and cannot be returned or exchanged. Original shipping fees and promotional discounts are also non-refundable.

 Items eligible for return (“Eligible”):

  • A Bra that is unworn, with the original tags attached and returned in its original packaging; 
  • Purchased directly through knixwear.com or knixwear.ca

Items ineligible for return (“Ineligible”):

  • All underwear and accessories 
  • All items marked as final sale
  • Free gifts or promotional items with retail value
  • Original shipping fees and promotional discounts 
  • E-Gift cards 
  • Returns received more than 30 days after [delivery / purchase]   
  • Damaged or worn merchandise
  • Product purchased through a third party store or website must be returned through that retailer in accordance with their policy

HOW DO I ORGANIZE A RETURN?

Simply email returns@knixwear.com and we will do our best to reply as soon as we can to get the process started!

If you would like to exchange an Eligible item, we will issue an E-Gift Card for the amount you paid for the product. You can then use this credit to place a new order.

Unfortunately, we are unable to directly exchange one item for another. 

If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days. 


Please note: original shipping fees and promotional discounts cannot be refunded.

SALE AND PRODUCT BUNDLES

An Eligible sale item will be refunded for the value of the original order.

Sale  items eligible for returns and  exchanges(“Eligible”):

-  Bras that are unworn, with the original tags attached and returned in its original packaging; 

- Purchased directly through knixwear.com or knixwear.ca

-We are unable to offer a refund or exchange on underwear and accessories on sale and within a bundle.

-If your eligible sale or bundle item does not fit and you would like to exchange it for the same item in a different size, an E-Gift card will be issued.