FAQ – knixwear

FAQ

Q. What is Fresh Fix Technology®?

Fresh Fix Technology® is our built-in Panty Liner, available in several of our underwear silhouettes. It is moisture wicking, leak proof (on the sides and bottom), absorbent (up to 3 teaspoons) and anti-odor. It is roughly 2 mm thick and will feel slightly different than your regular underwear – because it is. Our Fresh Fix Technology® products are great for women who experience light bladder leaks, want back up protection during their period, wear panty-liners on a regular basis or are concerned about excess sweating or camel toe. It features our special one-way moisture wicking cotton as a top layer to help move moisture away from your skin and keep you dry. These are the ultimate leak proof underwear. 

To get our Fresh Fix Technolgy® Panty Liner, make sure to choose underwear with "Leak-Proof" in the title while shopping on our website.

Our non-leak proof (or regular) underwear feels exactly like your favorite pair of underwear but with a super power gusset. The gusset features a one-way moisture wicking cotton, that moves moisture away from your skin and keeps you feeling dry, as well as anti-odor properties.


Q. How should I wash my Knix Wear?

Knix Wear underwear are designed to be machine washable. Wash with cold water, mild detergent and lay flat to dry. Please avoid using fabric softener or bleach. For best results and to keep your knickers from getting caught on other garments in the wash, please use a lingerie wash bag or wash with similar items.


Q. How long will the technology last?

All of Knix Wear’s performance features are built into the fibers of the fabric, we do not use chemicals and they will not wash out.


Q. What is your return/exchange policy?

We accept returns on Eligible merchandise up to 30 days from the date of purchase. If you wish to exchange an item for another, we will issue an E-Gift Card for the value of the original purchase that you can redeem against a new item. Please note, all underwear is final sale and original shipping fees and promotional discounts are non-refundable.

What can be exchanged and/or returned

  • Evolution Bras that are unworn, unwashed, with the tags still attached and returned in original packaging
  • Only items purchased directly through knixwear.com or knixwear.ca

What cannot be exchanged and/or returned

  • For hygiene reasons, underwear are not eligible for return, exchange, credit or refund
  • All accessories
  • Any merchandise marked “Final Sale” is not eligible for return, exchange credit or refund
  • Original shipping charges are non refundable 

US and Canada Orders
For orders within the USA and Canada, shipping on all returns and exchanges is free, within 30 days of your purchase.

International Orders
please contact us at info@knixwear.com with your order # to receive instructions.

Will I be responsible for the shipping cost on items returned to Knix Wear?

We will cover the return shipping cost if you are based in the USA or Canada, and the return is processed in accordance with our Returns Policy. All other shipping charges are the responsibility of the customer.

How do I initiate an exchange or refund?

Simply click here and follow the instructions and a pre-paid shipping label will be provided to you by email.

If I process a return how will the refund be issued?

Credit for an Eligible item will be refunded back to your original form of payment within approximately 7-10 days.


Q. What size am I?

We worked with a universal fit model to get our fit just right, please refer to our sizing chart.


Q. Can I buy your products in Canadian dollars (CAD?) 

YES! Our Canadian site is now live! Visit Knixwear.ca to shop in Canadian Dollars.


 Q. What is the difference between your seamless underwear line and your athletic underwear line?

Our athletic underwear line (FitKnix®) is made of high performing LYCRA® FreshFX® fabric and the entire body of the underwear moisture wicking. It is also features LYCRA® Sport technology so it is designed to maximize freedom of movement, compression, stretch and recovery. It truly is a high performance panty. Our seamless underwear line (Knix®)is designed to feel light as air, like you aren’t wearing anything at all. It is made of a very light weight fabric and the technical properties are found in the gusset.


Q. Is your seamless underwear truly seamless?

Yes! We make incredible seamless underwear. Both our Knix® and FitKnix® lines are seamless and feature bonded technology (no stitching whatsoever) to ensure that our seams lie flat and stay in place. In fact, our underwear is so seamless that it has become a hit in the Equestrian community because it is invisible even under their super tight, white, riding pants.


Q. I experience light bladder leaks, is your product for me?

Yes! If you are one of the 1 in 3 women that experiences light bladder leaks our Fresh Fix Technology™ products were designed for you. They absorb up to 3 teaspoons of moisture, have leak resistant sides and bottoms, and feature a 100% moisture-wicking cotton top layer with antimicrobial properties to keep you feeling fresh, dry and confident. They are the best leak proof underwear around!


Q. Can I use your product as a back up during my period?

Yes! Our Fresh Fix Technology™ is leak resistant and absorbent and make for the ultimate period underwear. It has saved the day on more occasions that one can count. It is great as a back up during heavy flow days, or on its own at the end of your cycle.


Q. Is your product good for sweat?

All of our products are great for sweat. They are moisture wicking and antimicrobial and the top layer of cotton moves sweat away from your skin and is quick dry so you can feel cool, calm and collected no matter the heat.


Q. How much moisture can your product absorb?

Our Fresh Fix Technology™ items can absorb up to 3 teaspoons of moisture and our cotton top layer dries two times faster than regular cotton, keeping you feeling dry and comfortable.